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Customer Support

At Promo Bands, we pride ourselves on providing exceptional customer support. Our friendly and knowledgeable team is available to assist you with any questions or concerns you may have. We believe in making your experience with us as smooth and seamless as possible.

Get in Touch

If you have any queries or feedback, please do not hesitate to contact us using the form below. We will get back to you as soon as possible.

Thank You!

Chat with Us

If you prefer, you can also chat with us directly by clicking on the chat icon in the bottom right corner of your screen. We are available to help you from 9am to 5pm, Monday to Friday.


Our Location

Promo Bands is based in the United Kingdom, but we serve customers worldwide. You can find us online 24/7.
Ramerick Gardens
Arlesey, Bedfordshire
SG15 6XZ
Phone: +44 (0) 7 950 892 748
Ramerick Gardens
Arlesey, Bedfordshire
SG15 6XZ
Phone: +44 (0) 7 950 892 748


Frequently Asked Questions

  • Do you provide international shipping for personalised wristbands?
    Yes, we provide international shipping for personalised wristbands. Please contact us for shipping rates and delivery times to your location.
  • Can I see examples of previous work for personalised wristbands?
    Yes, we have a gallery of previous work and customer testimonials on our website to showcase the quality and variety of our personalised wristbands.
  • What sizes are available for silicone wristbands?
    Silicone wristbands are available in various sizes including youth, adult, and custom sizes to ensure a perfect fit for everyone.
  • How can I ensure my event wristbands are secure and tamper-proof?
    We offer a variety of secure and tamper-proof options for event wristbands, including plastic locking clips and self-locking fabric wristbands.
  • Can I track my order of custom wristbands?
    Yes, once your order of custom wristbands has been shipped, you will receive a tracking number to monitor the delivery status.
  • Can I reorder the same design of charity wristbands in the future?
    Yes, we keep your design on file for easy reordering of charity wristbands. Just contact us with your previous order details, and we can replicate your wristbands.
  • What materials are your charity wristbands made from?
    Our charity wristbands are made from high-quality silicone, fabric, and other durable materials designed for long-lasting wear.
  • Can I return or exchange my personalised wristbands?
    Due to the custom nature of personalised wristbands, returns and exchanges are generally not accepted unless there is a defect or error in the order. Please contact our customer service team for assistance with any issues.
  • Can I add my logo to personalised wristbands?
    Absolutely! You can add your logo, text, and any other artwork to our personalised wristbands for a unique and branded look.
  • Are your festival wristbands waterproof?
    Yes, our festival wristbands are designed to be waterproof and durable, perfect for multi-day events and outdoor activities.
  • What makes your silicone wristbands different from others on the market?
    Our silicone wristbands are made from high-quality materials, offer extensive customisation options, and are available at competitive prices with excellent customer service.
  • Can I see a proof of my event wristbands before production?
    Yes, we provide digital proofs of your event wristbands for approval before we begin production to ensure everything is perfect.
  • What printing options are available for custom wristbands?
    We offer several printing options for custom wristbands including screen printing, debossing, embossing, and digital printing.
  • Do you offer eco-friendly options for charity wristbands?
    Yes, we offer eco-friendly options for charity wristbands made from recycled and sustainable materials.
  • Do you offer any special packaging options for custom wristbands?
    Yes, we offer a variety of packaging options for custom wristbands, including individual poly bags, custom printed packaging, and gift boxes.
  • What if I am not satisfied with my festival wristbands?
    Customer satisfaction is our top priority. If you are not satisfied with your festival wristbands, please contact us within 30 days of receipt, and we will work with you to resolve any issues.
  • Can I order a sample of your event wristbands before making a bulk purchase?
    Yes, you can request a sample of our event wristbands to evaluate the quality and design before placing a larger order.
  • How do I care for my silicone wristbands to ensure they last?
    Silicone wristbands are durable and easy to care for. Simply clean them with mild soap and water, and avoid exposing them to harsh chemicals or extreme temperatures.
  • Are there any setup fees for designing festival wristbands?
    There are no setup fees for designing festival wristbands. We strive to make the customisation process as easy and affordable as possible.
  • Do you offer rush production for custom wristbands if I need them quickly?
    Yes, we offer rush production services for custom wristbands. Please contact us for availability and additional fees for expedited orders.
  • Can I customise the colour and design of my personalised wristbands?
    Yes, you can fully customise the colour, design, and text of your personalised wristbands to match your specific needs and preferences.
  • How long will it take to receive my silicone wristbands?
    The delivery time for silicone wristbands depends on the production time and shipping method chosen. Typically, it takes 7-10 business days for standard orders. Rush orders are available upon request.
  • What is the cost of shipping for custom wristbands?
    All of our orders include free international express delivery, unless you're located in a remote region. (This would then be calculated after placing your order, and would be issued as a separate fee requiring payment prior to dispatching).
  • What payment methods do you accept for silicone wristbands?
    We accept various payment methods for silicone wristbands including credit cards, PayPal, and bank transfers.
  • What are the minimum order quantities for custom wristbands?
    The minimum order quantity for custom wristbands varies depending on the type of wristband you choose. Please refer to the product page for specific details.
  • What is the best way to contact customer service for questions about event wristbands?
    You can contact our customer service team via phone, email, or live chat on our website for any questions or assistance with event wristbands.
  • Do you offer any guarantees on the quality of your event wristbands?
    Yes, we offer a satisfaction guarantee on the quality of our event wristbands. If there are any defects or issues, please let us know, and we will make it right.
  • Do you offer bulk discounts for large orders of festival wristbands?
    Yes, we offer bulk discounts for large orders of festival wristbands. Please contact our sales team for a quote based on your order quantity.
  • What types of wristbands do you offer?
    We offer a wide variety of wristbands including personalised wristbands, custom wristbands, festival wristbands, event wristbands, charity wristbands, and silicone wristbands.
  • How can I place an order for personalised wristbands?
    You can place an order for personalised wristbands directly on our website by selecting your desired wristband type, design options, and quantity. Alternatively, you can contact our customer service team for assistance.
  • Are your charity wristbands suitable for children?
    Yes, our charity wristbands are available in sizes suitable for children and are made from safe, non-toxic materials.
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